Shipping and Delivery Information
Bengaluru Brandscape Private Limited, having its registered office at 29/5, 5th Cross, 1st Main, Nanjamba Agrahar, Bangalore–560018, Karnataka, India (collectively referred to as “Bengaluru Brandscape”, “we”, “us” or “our”) is managing and operating the websites www.Bengalurubrandscape.com (“BENGALURU BRANDSCAPE”) including its corresponding mobile applications on iOS and Android (collectively, “Platform”) which inter alia facilitates the sale and purchase of various Products (defined below) and associated services, offers, programs, functionality and other promotional activities (“Services”) available on the Platforms to any natural or legal person who accesses and/or uses the Platform (collectively referred to as “Customer” or “user” or “you” or “your”).
We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return on the Platforms. While transacting on the Platforms, you can expect a hassle-free experience in returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.
The Terms and Conditions published on the Platforms shall be read by reference here. This cancellation, return, and refund policy (“Policy”), together with the Terms and Conditions sets out Bengaluru Brandscape’s procedures and policies in accepting: (a) cancellation, (b) Product return once the Product is delivered to the User, and (c) refund thereof. Any cancellation or refund of Products by you are subject to the terms and conditions set out under this Policy.
The estimated delivery time is 7–10 business days from the date of dispatch.
Delivery may vary depending on your location, courier performance, or festival rush.
For remote or rural areas, delivery might take a few extra days.
Once your order is shipped, a tracking ID will be sent to your registered email or phone number.
All orders are processed on the next working day after they are placed, regardless of the time of the order.
Every product is securely packed to prevent any damage during transportation.
Orders placed on Sundays or public holidays are processed on the following business day.
Our logistics and delivery operations are managed through:
Parcel-X, Shiprocket, Bluedart, Delhivery.com, Ekart Logistics, Xpressbess, Shadowfax, DTDC Courier, Trackon Courier, and India Post (Speed Post / Registered Parcel).
Delivery speed depends entirely on the operational efficiency of these courier partners.
Free Shipping is available on selected items and offers as displayed on the website.
Standard Shipping Charges are calculated automatically at checkout, based on weight, size, and delivery pin code.
Cash on Delivery (COD) service is available in limited areas and may include an additional service fee.
After your order has been dispatched, a tracking link and tracking number will be shared via email or WhatsApp.
Tracking details generally become active within 24–48 hours after dispatch.
Customers can track their parcels directly on the official courier website.
If you receive an item that is damaged, defective, or incorrect, please record a complete unboxing video as proof.
You must report such issues within 24 hours of delivery by contacting us at hello@bengaluru brandscape.com or +9197434 54500.
Once verified, a replacement will be provided as per our Replacement Policy.
Refunds are issued only if the order is cancelled before dispatch.
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
For queries regarding privacy, data access, or deletion, contact our team directly.
If delivery fails due to incorrect address, customer unavailability, or refusal to accept the order, the package will be returned to our warehouse.
In such cases, re-shipping charges will apply.
Shipping fees are non-refundable for undelivered or refused parcels.
Bengaluru Brandscape currently delivers across all regions of India.
International delivery is not yet available but will be introduced soon.
Once an order is handed over to the courier, Bengaluru Brandscape is not responsible for any delay caused by logistics issues, weather conditions, strikes, or local restrictions.
Our responsibility ends once the shipment is successfully dispatched with a valid tracking number.