Fees, Payment Options and Payment Terms
Bengaluru Brandscape Private Limited, a company incorporated under the laws of India, having its registered office at 29/5, 5th Cross, 1st Main, Nanjamba Agrahar, Bangalore–560018, Karnataka, India (“Bengaluru Brandscape”, “We”, “Us” or “Our”) is a retail and wholesale company managing and operating the websites www.bengalurubranscape.com (“BENGALURU BRANDSCAPE”) and the corresponding mobile and tablet applications thereof (BENGALURU BRANDSCAPE are collectively referred to as the “Platforms”) through which We, inter alia, offer various retail solutions, facilitates the sale and purchase of a diverse range of online lifestyle and fashion merchandise, home, beauty, electronics and other products listed on the Platforms from time to time and other products (“Products”) to the users of the Platforms (“User” or “Users” or “You” or “Your”).
1. This Fees and Payments Policy (“FPP Policy”), together with the Platforms Terms and Condition describes Bengaluru Brandscape’s accepted payment methods, and Bengaluru Brandscape’s policies and procedures in relation to acceptance of fees and payments towards the services offered through the Platforms. Bengaluru Brandscape’s primary object is to ensure that the Platforms are User friendly and equipped with reasonably expected security infrastructure to protect any financial information which may be shared by User(s).
2. User(s) are required to peruse and understand the terms of this FPP Policy. If You do not agree to the terms contained in this FPP Policy, You are advised not to accept the Platforms Terms and Condition and this FPP Policy and may forthwith leave and stop using the Platforms. The terms contained in this FPP Policy shall be accepted without modification and, by using, browsing, accessing, or purchasing from the Platforms, You agree to be bound by the terms contained herein and any subsequent changes, modifications, amendments made in relation thereof.
3. Bengaluru Brandscape reserves the right to modify/change this FPP Policy at its sole discretion and/or due to any business exigencies and/or changes by any regulatory authority and/or statutory changes and/or any reasons beyond Bengaluru Brandscape’s control, without any advance notice.
Bengaluru Brandscape does not levy any fee for browsing the Platforms. Bengaluru Brandscape may, in future, consider levying fees on the User(s) for using the Platforms as a whole, or for use of certain features of the Platforms. In such an event, You agree to pay any such fees, as applicable. Bengaluru Brandscape does not covenant or guarantee providing You with a notice prior to enforcing such a levy of fees on the Platform. Your continued usage of the Platforms after such change in the fees will be considered to be your acceptance of such changes.
3.1 In order to ensure User(s) convenience, Bengaluru Brandscape offers multiple payment options to the User(s). Bengaluru Brandscape without prior notice to User, reserves the right to add or delete payment options from the ones listed below:
a. payment through net banking facilities;
b. payment through select credit cards;
c. payment through select debit cards;
d. payment through BENGALURU BRANDSCAPE Wallet;
e. payments through cash on delivery;
f. payments through prepaid payment instruments and electronic wallets;
g. payments through Equated Monthly Instalments (“EMI”) enabled for select debit
and/or credit cards;
h. Any other payment option as may be provided by Bengaluru Brandscape from time
to time.
The payment options referred to above shall hereinafter collectively be referred to as “Payment Options”. While reasonable endeavours are made to offer the Payment Options through varied banking channels, presently, Bengaluru Brandscape accepts payments only from major select banking avenues. Bengaluru Brandscape does not accept payments made through international debit/credit cards.
It is expressly clarified that accepting a User’s payment through the Payment Options is solely at Bengaluru Brandscape’s discretion. Bengaluru Brandscape reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, Bengaluru Brandscape may request the User to submit additional documents including copies of the User’s photo identity proof (such as the User’s PAN card, etc.), failing which, Bengaluru Brandscape reserves the right to reject a User’s payment made through the Payment Options.
While using the Payment Options, User agrees to provide correct, complete and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by Bengaluru Brandscape’s third-party payment gateway provider.
User(s) shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the User has not been lawfully authorised to use.
The User shall solely be responsible for the security and confidentiality of his/her financial information. Bengaluru Brandscape disclaims all liabilities that may arise as a consequence of any unauthorised use of the User’s financial information and/or identity, including, details relating the Payment Options.
Bengaluru Brandscape shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:
a. a lack of authorisation for any transaction, including such transactions
carried out on gift cards and vouchers issued to User(s) as a part of Bengaluru
Brandscape’s promotions;
b. the exceeding of the credit/debit limit mutually agreed between the User
and the issuing bank;
c. any payment issue arising out of technical glitches occurring during a
transaction; or
d. declination of transaction for reasons beyond Bengaluru Brandscape’s control.
Bengaluru Brandscape reserves the right to impose limits on the number of transactions a User may undertake over the Platforms. Should the User exceed such transaction limits imposed by Bengaluru Brandscape, then Bengaluru Brandscape reserves the right to refuse to process such transactions.
Bengaluru Brandscape may refuse to process transactions emanating from User(s) who have suspicious or questionable transaction history on the Platforms. Should Bengaluru Brandscape be dissatisfied with the credibility of a User or the genuineness of a transaction carried out on the Platforms, Bengaluru Brandscape shall have the right to reject such transactions.
Bengaluru Brandscape may also choose to delay the dispatch of Products purchased by such User or cancel the entire purchase at its sole discretion.
The User agrees that Bengaluru Brandscape shall not be liable for any damage, interests or claims resulting from Bengaluru Brandscape’s decision to not process a transaction or delay in the processing of a transaction on account of a User’s suspicious activity on the Platforms.
Offers or promotions relating to “No Platform Fees/Charges” and/or any other offers or promotions relating to any form of reduction in the Platform Fees/ Charges will not be applicable for customers with high frequency of cancellations/exchanges/returns due to any form of suspicious or questionable transaction history on the Platforms.
For the sake of clarity, any customers with high frequency of cancellations/exchanges/returns due to any form of suspicious or questionable transaction history on the Platforms are restricted from availing any offers or promotions relating to “No Platform Fees/Charges” and/or any form of reduction in the Platform Fees/Charges.
All the Products listed on the Platforms are inclusive of all applicable taxes. You will be responsible for payment of all fees/costs/charges associated with the purchase of Products from Us and You agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses, etc.
Despite Bengaluru Brandscape’s best efforts, there may be instances of mispricing of Products on the Platforms during or after the process of purchase of Products has been carried out by the User.
While thorough processes of verification are carried out prior to the publication of Product prices on the Platforms, errors and discrepancies arising out of technical glitches and time lags is unavoidable.
For avoidance of doubt, Bengaluru Brandscape’s curative actions that will arise in the event of a price difference arising on the actual maximum retail price of a Product against the price published on the Platforms is set out below.
a. If the maximum retail price of the Products delivered to the User is lower than the price published on BENGALURU BRANDSCAPE, then Users of BENGALURU BRANDSCAPE shall, within 24 (twenty four) hours from the time when he/she received the Products, intimate Bengaluru Brandscape by calling at +91-9734-345-4500 or by emailing Us at: hello@bengalurubrandscape.com, in each case resulting in an acknowledgment.
Upon Bengaluru Brandscape being satisfied of the User’s claim, the difference in the maximum retail price of the Product against the discount availed by the User shall, within 7-10 (seven to ten) business day from the date of receiving the written notice from the User, be refunded into the User’s BENGALURU BRANDSCAPE Wallet or given as a discount coupon which can be redeemed by the User against future purchases of Products on BENGALURU BRANDSCAPE.
b. If the maximum retail price of the Product delivered to the User is higher than the price published on BENGALURU BRANDSCAPE, Bengaluru Brandscape shall have the right to reserve the dispatch of the purchased Products until the error on the Platforms have been rectified and the User pays the difference amount.
If the User refuses to pay the difference, the User is entitled to seek a cancellation and the monies paid by the User shall be refunded to the User’s source account that was used to make the initial payment or transferred into the User’s BENGALURU BRANDSCAPE Wallet or transferred into the User’s bank account within 7-10 (seven to ten) business days by Bengaluru Brandscape.
c. In order to process such refunds, the User will be required to send an email to Bengaluru Brandscape at: hello@bengalurubrandscape.com. Thereafter, the User’s refund request will be processed.
If the initial mode of payment for the order was ‘cash on delivery’, then Bengaluru Brandscape may within 7-10 (seven to ten) business days transfer the refund to User’s BENGALURU BRANDSCAPE Wallet or transferred into the User’s bank account based on User’s instruction in relation thereof.
If the initial mode of payment for the order was through a Payment Option other than the ‘cash on delivery’ option, Bengaluru Brandscape may within 7-10 (seven to ten) business days transfer the refund to the User’s source account that was used to make the initial payment.
a. If the maximum retail price of the Products delivered to the User is lower than the price published on BENGALURU BRANDSCAPE, then customers of BENGALURU BRANDSCAPE shall, within 3 (three) business days from the time when he/she received the Products, intimate us by calling the BENGALURU BRANDSCAPE Team at +91-8080705705.
For any other queries regarding the status of orders, customers can contact BENGALURU BRANDSCAPE Customer Care at +91-9734-345-4500 in each case resulting in an acknowledgment.
Upon Bengaluru Brandscape being satisfied of the User’s claim, the difference in the maximum retail price against the discount availed by the User shall, within 15 (fifteen) business days from the date of receiving the written notice from the User, be refunded into the User’s BENGALURU BRANDSCAPE Wallet or given as a discount coupon which can be redeemed by the User against future purchases of Products on BENGALURU BRANDSCAPE.
b. If the maximum retail price of the Products delivered to the User is higher than the price published on BENGALURU BRANDSCAPE, Bengaluru Brandscape shall have the right to reserve the dispatch of the purchased Products until the error on the Platforms have been rectified and the User pays the difference amount.
If the User refuses to pay the difference, the User is entitled to seek a cancellation and the monies paid by the User shall be refunded to the User’s source account that was used to make the initial payment or transferred into the User’s BENGALURU BRANDSCAPE Wallet or transferred into the User’s bank account within 15 (fifteen) business days by Bengaluru Brandscape.
c. In order to process such refunds, the User will be required to send an email to Bengaluru Brandscape at: hello@bengalurubrandscape.com. Thereafter, the User’s refund request will be processed.
If the initial mode of payment for the order was ‘cash on delivery’ then, Bengaluru Brandscape may within 15 (fifteen) business days transfer the refunds to User’s BENGALURU BRANDSCAPE Wallet or transferred into the User’s bank account based on User’s instruction in relation thereof.
If the initial mode of payment for the order was through a Payment Option other than the ‘cash on delivery’ option, Bengaluru Brandscape may within 15 (fifteen) business days transfer the refund to the User’s source account that was used to make the initial payment.
To enable User to make payments for purchasing Products on the Platforms, in addition to this FPP Policy, the terms and conditions of the User’s bank, applicable financial institution and/or card issuing association may be applicable.
The User’s bank, financial institution or card issuing association may decline or prevent the User from making electronic payments for buying the Products on the Platforms and Bengaluru Brandscape does not control the same and hence, shall not be at any point in time be held liable in relation thereof.
Bengaluru Brandscape may, from time to time contract with third party payment service providers including banks, to open nodal bank accounts under applicable Indian laws.
This will be done to facilitate the payments between User(s) and other third parties, apart from Bengaluru Brandscape. These third parties may include other service providers including payment aggregators, prepaid instrument providers, courier and logistic service providers, etc.
If it is brought to the User’s notice that a charge has been created on his/her payment instrument(s) for purchase of Products on the Platforms and the User is not aware of such purchase on the Platforms, the User is first, required to verify if his/her family members, friends or business colleagues were authorised to carry out the purchase of Products on the Platforms.
If, despite this, the User continues to be unable to identify the charge created on his/her payment instrument(s) for purchase of Products on the Platform, the User may report such unauthorised purchase to Us by emailing Us at: hello@bengalurubrandscape.com within 3 (three) days from the date on which the unauthorised purchase was carried out on the Platforms in order to enable Bengaluru Brandscape to initiate investigations.
On receiving the information, We can attempt to cancel the order if the Product(s) are not yet shipped to ensure a return is generated.
If the Product(s) is already packed, User may reject the shipment or return the Product to enable a refund, within the terms and conditions stated under the Cancellation, Return and Refund Policy.
If order has been placed from some other account using User's card, User will have to file a police complaint for BENGALURU BRANDSCAPE to initiate any cancellation, return and refund of such order.
If the User carries out a purchase on any Platforms and the payment in lieu thereof has been invalidated, Bengaluru Brandscape reserves the right to:
a. For BENGALURU BRANDSCAPE: Retrieve the invalidated payment (“BENGALURU BRANDSCAPE Invalidated Payment”) from the User’s BENGALURU BRANDSCAPE Wallet.
Should the User have insufficient balance in order to facilitate such redemption of the BENGALURU BRANDSCAPE Invalidated Payment, the User shall within 5 (five) business days from the date of receiving a written notice from Bengaluru Brandscape, remit the BENGALURU BRANDSCAPE Invalidated Payment into Bengaluru Brandscape’s bank account, the details of which shall be set out in the notice.
If the User fails to remit the BENGALURU BRANDSCAPE Invalidated Payment into Bengaluru Brandscape’s bank account despite having received the notice, Bengaluru Brandscape shall be entitled to initiate civil and/or criminal legal action against the defaulting User at his/her cost and peril.
b. For BENGALURU BRANDSCAPE: Retrieve the invalidated payment (“BENGALURU BRANDSCAPE Invalidated Payment”) from the User’s BENGALURU BRANDSCAPE Wallet.
Should the User have insufficient balance in order to facilitate such redemption of the BENGALURU BRANDSCAPE Invalidated Payment, the User shall within 5 (five) business days from the date of receiving a written notice from Bengaluru Brandscape, remit the BENGALURU BRANDSCAPE Invalidated Payment into Bengaluru Brandscape’s bank account, details of which shall be set out in the notice.
If the User fails to remit the BENGALURU BRANDSCAPE Invalidated Payment into Bengaluru Brandscape’s bank account despite having received the notice, Bengaluru Brandscape shall be entitled to initiate civil and/or criminal legal action against the defaulting User at his/her cost and peril.
The ‘cash on delivery’ Payment Option allows Users to make a cash-only payment to Our delivery executive or logistic partner at the time of delivery of the purchased Products to the User.
Presently, We offer cash on delivery Payment Option for a maximum order value of INR 20,000 (Rupees Twenty Thousand) for BENGALURU BRANDSCAPE and/or BENGALURU BRANDSCAPE.
Cash on Delivery Payment Option may be blocked for certain Users or for certain Product(s) or for certain locations/pin codes.
Cash on Delivery limits may also vary and may be lower for certain Users, or for certain Products or for certain locations/pin codes.
Bengaluru Brandscape reserves the right not to provide Cash on Delivery Payment Option for certain Products (these could be Products specified by Bengaluru Brandscape or Products with value exceeding a specified amount) or locations/ pin codes.
User(s) are required to peruse and accept the terms set out under the Cancellation, Return and Refund Policy available at: https://www.BENGALURU BRANDSCAPE.com/return-refund-policy which sets out the terms of refunds for transactions carried out using the cash on delivery payment option.
Offers or promotions relating to “No Cash on Delivery Charges/Fees” and/or any other offers or promotions relating to any form of reduction in the Cash on Delivery Charges/Fees will not be applicable for customers with high frequency of cancellations/exchanges/returns due to any form of suspicious or questionable transaction history on the Platforms.
For the sake of clarity, any customers with high frequency of cancellations/ exchanges/returns due to any form of suspicious or questionable transaction history on the Platforms are restricted from availing any offers or promotions relating to “No Cash on Delivery Charges/Fees” and/or any form of reduction in the Cash on Delivery Charges/Fees.
BENGALURU BRANDSCAPE Wallet has 2 segments – BENGALURU BRANDSCAPE Cash and BENGALURU BRANDSCAPE Bonus Points.
Based on User’s instructions, refunds with respect to Products purchased through the ‘cash on delivery’ payment option will be transferred as BENGALURU BRANDSCAPE Cash into the User’s BENGALURU BRANDSCAPE Wallet and can be used as a payment mode for future purchase on the Platform.
Bengaluru Brandscape may also, at its sole discretion, grant User(s) with BENGALURU BRANDSCAPE Bonus Points which can later be used as a payment mode for future purchases of Products on the Platform.
In the eventuality of a User wishing to deactivate his/her BENGALURU BRANDSCAPE Wallet, the User agrees that all credit balance available in the User’s BENGALURU BRANDSCAPE Wallet, if any, will automatically stand forfeited, and Bengaluru Brandscape will not be required to process any refunds in any manner whatsoever.
The User therefore agrees to use and exhaust any existing credit balance in their BENGALURU BRANDSCAPE Wallet prior to requesting for a deactivation of his/her BENGALURU BRANDSCAPE Wallet on the Platforms.
Notwithstanding anything to the contrary, any refund of credit balance in BENGALURU BRANDSCAPE Wallet to the User will be at the sole discretion of Bengaluru Brandscape.
If Bengaluru Brandscape suspects any fraudulent activities, Bengaluru Brandscape reserves its right to hold back transfer of any credits to User’s BENGALURU BRANDSCAPE Wallet.
Bengaluru Brandscape may, at its sole discretion, credit monies into the Users’ BENGALURU BRANDSCAPE Wallets pursuant to discounts offered by it or specified third parties as a part of various promotional events organised by Bengaluru Brandscape from time to time, and subject to such terms and conditions as notified by Bengaluru Brandscape at the time of such promotions.
Such promotions may be structured in any manner as may be decided by Bengaluru Brandscape in its sole discretion.
For example, the accounts of the Users may be credited with virtual points based on the terms and conditions of various promotions, and a specified number of such points may translate into discounts offered to the Users (by way of credit of monies into the Users’ BENGALURU BRANDSCAPE Wallets) at certain specified/pre-determined events.
The EMI Payment Option allows Users to make staggered payments for the purchase of Products from the Platforms, and is available exclusively for payments made through eligible credit and/or debit cards issued by selected banks and/or other government approved financial institutions (“Issuing Bank”), as specified on the Platforms.
The EMI facility is a credit product offered by the Issuing Bank and is governed by applicable laws including Reserve Bank of India guidelines.
Users are advised to review the Key Fact Statement (KFS) and all applicable interest, Charges (defined below) and taxes levied by the Issuing Bank prior to availing EMI payment option on the Platform.
By choosing the EMI payment option at checkout, the User agrees to have read these EMI related terms and condition and is deemed to be bound by these EMI related terms and conditions.
EMI is available only on selected Products and subject to a minimum order value of INR 2,500 and above or such other amount as may be specified from time to time by Bengaluru Brandscape (“Minimum Order Value”).
Certain Products may be excluded from EMI payment option (“Excluded Products”) at the sole discretion of Bengaluru Brandscape and/or Issuing Bank, as may be applicable.
Upon selecting EMI payment option at the checkout, the full transaction amount shall be charged to the User’s payment instrument (i.e. eligible credit and/or debit cards) and subsequently converted into EMI by the Issuing Bank in accordance with its prevailing EMI related policies.
Such conversion may take up to 7 (seven) working days or such time as determined by the Issuing Bank as per its prevailing EMI related policies.
Hence, Users must review their Issuing Bank’s EMI related terms and conditions before choosing EMI payment option on the Platform.
The EMI repayment schedule, billing cycle, and due dates shall be determined solely by the Issuing Bank in accordance with its prevailing EMI related policies.
The first EMI debit date shall depend on the User’s card billing cycle as determined by the Issuing Bank.
Bengaluru Brandscape acts solely as a facilitator and does not provide any financing, guarantee EMI approval, or influence any credit decision.
Subject to the fulfilment of Minimum Order Value requirement, available EMI tenures (e.g., 3, 6, 9, 12 months) will be displayed at checkout and User can choose their preferred EMI tenure prior to making the payment on the Platform.
Interest rates, other Charges and applicable taxes on such interest rate and Charges are determined by the Issuing Bank and may vary depending on the EMI tenure and card type.
The final EMI amount, including any interest, other Charges and the applicable taxes, will be displayed at checkout before the User makes payment on the Platform.
Bengaluru Brandscape may offer EMI Instant Discounts or No-Cost EMI on select transactions, subject to eligibility criteria and partner bank terms.
With an EMI Instant Discount on select transactions and on certain eligible bank credit/debit cards the User will see immediate reduction in the price (either 5% or 10%, etc.) at the time of checkout.
In case of cancellation (full or partial), or where eligibility conditions including the Minimum Order requirements are not met due to partial cancellation of the order, the User may no longer be eligible to avail the EMI Instant Discount and Bengaluru Brandscape reserves the right to reverse or recover or claw-back any discount amount that the User may have already availed from the refund amount payable to the User.
Also, in case of any cancellation (full or partial), the interest, Charges and taxes already charged by the Issuing Bank will not be refunded.
In case of partial returns, the benefits of any discounts or offers may be proportionately adjusted or reversed.
Under No-Cost EMI, the interest component is offset through an upfront discount. Accordingly, in case of cancellation or return, refunds shall be processed net of such discount.
For example: Product price is Rs.10,000, No-cost EMI discount is Rs.600, the User paid Rs.9,400. In this case of cancellation or return, refund amount will be around Rs.9,400 and not Rs.10,000.
a. The principal/refund amount shall be refunded to the User’s original payment instrument used for the transaction.
b. The EMI shall be cancelled/adjusted by the Issuing Bank. EMI cancellation and reversal timelines shall be governed by the Issuing Bank and may take up to 15 (fifteen) working days.
c. Interest, Charges and taxes already paid by the User may not be refunded by the Issuing Bank.
Users acknowledge that interest, Charges, and taxes charged by the Issuing Bank may not be refunded and hence Users are recommended to review their Issuing Bank’s EMI related terms and conditions before choosing EMI payment option on the Platform.
Similarly, for cancellations, refunds, or early loan closures, Users are recommended to check with their Issuing Banks to know how their EMI and its related interest, Charges and taxes will be affected.
The terms and conditions of the Issuing Banks, including but not limited to applicable interest rates, processing fees, issuer charges, conversion charges, pre-closure charges, and any other related charges (collectively referred to as “Charges”), shall apply to all payments made by the Users using the EMI Payment Option.
Applicable taxes, including GST on interest and other Charges, may be levied by the Issuing Bank.
Some Issuing Banks may levy processing fees or other Charges, which Users should review prior to selecting EMI payment option on the Platform.
All disputes relating to EMI facility, including Charges and repayment, shall be addressed directly with the Issuing Bank.
Bengaluru Brandscape hereby expressly disclaims any responsibility or liability for issues or claims arising from the use of this EMI Payment Option and/or any interest, Charges and taxes associated therewith.
It is expressly clarified that Bengaluru Brandscape does not impose any interest or Charges for availing EMI Payment Option on the Platforms.
All interest, Charges and taxes related to the EMI Payment Option are levied by the User’s Issuing Banks.
The EMI facility is provided directly by the Issuing Bank, Bengaluru Brandscape shall not be liable for rejection of EMI requests, delays in EMI processing, or incorrect Charges levied by the Issuing Bank.
Bengaluru Brandscape role here is only a facilitator of the EMI offers and does not influence any financing decision relating to EMI product offered by the Issuing Bank.
Users are advised to consult directly with their Issuing Banks for any information or queries regarding the Charges and terms applicable to the EMI Payment Option.
Users acknowledge that all EMI servicing, including billing, repayment, foreclosure, and cancellation adjustments, are handled solely by the Issuing Bank and their engagement in the EMI Payment Option is governed by the contractual and regulatory obligations of the Issuing Banks, and any disputes arising shall be addressed directly with their Issuing Banks.
Any grievances relating to the FPP Policy may be directed by you to the grievance officer of BENGALURU BRANDSCAPE who can be contacted at hello@bengalurubrandscape.com.
Any queries or concerns relating to the Fees and Payment may be directed by you to our customer support team who can be contacted at:
Contact Details for BENGALURU BRANDSCAPE: hello@bengalurubrandscape.com or Self Care section on BENGALURU BRANDSCAPE Platform;
Contact Details for BENGALURU BRANDSCAPE: hello@bengalurubrandscape.com
This FPP Policy shall be governed by and construed in accordance with the laws of India and courts at Bangalore, Karnataka shall have exclusive jurisdiction to decide over any disputes/controversy arising out of this FPP Policy.